On the Customer Portal, you’ll find a variety of important customer-only information. This ranges from technical support to release schedules for all our products, as well as your account information and the latest news from Macola.
News and product information
After logging in to the Customer Portal, you’ll find information about Macola and additional product information, such as:
- News about Macola, products and updates.
- Extensive product information on your software.
- Schedule containing the expected product updates.
- The Macola Newsletter.
Through the Customer Portal, you have access to your personal pages. On these pages you’ll find:
- An outline of your current service agreements with Macola.
- Shortcuts to documents you often use.
- Transaction data.
- Online help files.
Support Request for a quick reply
Looking for a quick answer to your product-related question? Use the Support Request to ask our support department. In the portal, this question can be followed real-time. For instance, you can view when we attended to your question, who deals with it and what the status is. Also, you can respond directly to an answer, or you can add information to your Support Request. In the historic overview, you’ll find all your previously asked questions including the answers thereto.
- Enter the domain, followed by your login details.
For example: eweb.com\klan123456
- Enter your password.
Please note that punctuation marks count as characters. If you copy and paste your details from an e-mail, ensure that you don’t copy inter-spacing.
In order to log into the Customer Portal, you need a username and a password. A maintenance agreement with Macola is required to access the Customer Portal.
Do you already have a username, but don’t remember your password? Apply for an automatic reset of your password.
Are you interested in more information about our Customer Portal? Do you have any further questions? Please contact our Customer Service by: